I called and they said to not let anyone else touch the roof or it would void the warranty. They came and inspected the roof. The repairman (Juan) was very nice and polite. He saw that a large part of a ceiling was down and went onto the roof to inspect. He came back and said the roof was fine (another repairman had gone onto the roof and said that too!) so it must be coming from a side wall. I had someone repair the side wall. We agreed that it was not a roof problem and so I would pay for the inspection.